Prepare for your visit with information about ticketing, theater policies, directions to the venue, and more.
When do tickets go on sale for the 2024–2025 season?
Tickets for the 2024–2025 season are on sale now. SUBSCRIPTIONS and GROUP tickets to the 2024–2025 season are on sale now.
How can I purchase tickets?
Tickets can be purchased ONLINE , by phone at 617.695.6955, or in person. Click HERE for hours. All orders placed by phone or online are subject to handling fee s.
Why can’t I buy tickets online?
If you are trying to purchase same-day tickets, they are available online up until two hours prior to the performance time. After that, they are available in person at the Citizens Opera House Box Office. We are unable to process exchange requests or tickets for future performances in person at the Citizens Opera House within 30 minutes of curtain time.
My seat numbers are 2 and 4. Are these seats together?
Yes. In the Citizens Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.
VIEW the Citizens Opera House Seating Map.
Where do I pick up my Will Call tickets?
Will Call tickets can be picked up at the Citizens Opera House starting three hours prior to the first performance. Please bring a valid photo ID when picking up tickets.
Can I print my tickets at home? Will these tickets be accepted at the theater?
Yes. If you choose Print at Home tickets at checkout, you will receive your tickets via email, and be able to print out the PDF of your tickets. The printed tickets will be accepted as a form of entry at the door.
Can I show my ticket on my phone?
Yes, you can show your tickets on your phone. We recommend taking a screenshot of each ticket prior to attending the performance for quick and easy entry.
I chose to have my tickets sent Print at Home, but it says “Delayed delivery. Tickets are sent on Monday of your performance week.” What does this mean?
Boston Ballet utilizes a delayed email ticket delivery system. Delayed email ticket delivery is a period of time between the purchase and access to a ticket. When purchasing tickets online, you will get an immediate receipt from Boston Ballet for your online purchase, but your tickets with individual bar codes will be emailed to you on the Monday of your performance week. If you purchase tickets within the same week as the performance selected (after Monday), you will receive your tickets within minutes of finalizing your order.
Example of delayed ticket delivery: Tickets purchased on Oct 1 for a Dec 7 performance. Your tickets will arrive in your email inbox on Monday, December 2.
Example of immediate ticket delivery: Tickets purchased on Dec 4 for a Dec 7 performance. Your tickets will arrive in your inbox within minutes of placing your order.
Why can’t I get my tickets emailed to me right away?
A delayed email ticket delivery system offers us more control over our tickets, helps keep loyal patrons safer from scalpers and ticket brokers who buy lots of tickets and overcharge for them, and ensures the ticket email will be delivered closer to the performance date to avoid lost or missed emails. Many organizations across the country have delayed email ticket delivery systems for these same reasons.
What if I didn’t receive an email with my print-at-home tickets?
If you don’t receive your tickets within two business days of your scheduled performance, please contact the Box Office.
What if I didn’t receive an email with my print-at-home tickets?
If you have not received your tickets via email, please contact our Box Office.
What happens if I lose my tickets or leave them at home?
If you misplaced your tickets or have not received them, please contact our Box Office.
I realize I can no longer attend the performance. What can I do?
All sales are final. Subscribers can exchange tickets free of charge. All other ticket holders can exchange their tickets to another performance of the same program for $15 per ticket. If the performance you are exchanging into is more expensive, patrons are responsible to pay the difference in price. Exchanges must be done at least two business days prior to the performance.
I may have bought my tickets through a third – party broker site. What do I do?
The only official ticket providers for Boston Ballet performances are www.bostonballet.org , the Boston Ballet Box Office by phone or in person, and the Citizens Opera House Box Office in person. Please CHECK HERE for more information.
Do you offer a military discount?
Military personnel and families save $30 per ticket on select dates of all programs. Please call the Box Office for more information and to order at 617.695.6955, M–F 10am–4pm.
Do you offer a discount for first responders?
First responders save $30 per ticket on select dates and sections of all programs. First responders include firefighters, law enforcement officers, paramedics, emergency medical technicians, ER and ICU doctors/nurses and technicians, or other individuals who, in the course of their professional duties, responds to fire, medical, hazardous material, or other similar emergencies. Please call the Box Office for more information and to order at 617.695.6955, M–F 10am–4pm.
MBTA (MA Bay Transit Authority) discount:
MBTA employees and their families save $30 per ticket on select dates and sections of all programs. Please call the Box Office for more information and to order.
MTA (MA Teachers’ Association) discount:
MTA employees and their families save $30 per ticket on select dates and sections of all programs. Visit the MTA’s website or call the Box Office for more information and to order.
NEHR (Non-Profit Arts/Cultural/Environmental Organizations of NE) discount:
Members of participating organizations and their families get $40 tickets to select dates and sections of all programs. Please check with your Director of Human Resources to see if your organization participates and for offer details.
Youth discount:
Youth ages 20 and under save 50% on tickets to select dates and sections of all programs. No promotional code required. Available dates and sections are listed for each program online or call the Box Office for details.
Do you offer rush tickets?
Yes. When we are not sold out, a limited number of rush tickets may be available for select performances on a first-come, first-served basis. Youth ages 20 and under, full-time college students (with valid ID), Boston Dance Alliance members (with valid membership card), and seniors (ages 65+) are eligible for rush tickets.
Do you offer any special discounts?
Yes. Boston Ballet participates in the CARD TO CULTURE program, a collaboration between MASS CULTURAL COUNCIL and the DEPARTMENT OF TRANSITIONAL ASSISTANCE , MASSACHUSETTS HEALTH CONNECTOR , and WOMEN, INFANTS & CHILDREN (WIC) NUTRITION PROGRAM , by offering EBT, WIC, and ConnectorCare Health Insurance card holders the following discount:
See the full list of participating organizations offering EBT , WIC , and CONNECTORCARE discounts.
Do you donate tickets to other organizations for fundraising events?
Boston Ballet is proud to donate tickets through our COMMUNITY PARTNERSHIPS Cost-Free Ticket Program and provide significantly reduced tickets through our COMMUNITY GROUPS program. We do not donate tickets to other organizations for auctions or raffles. By deepening our relationship with the individuals we serve through our community programming, we can make a bigger and more meaningful impact in the Greater Boston community.
How can I find out which dancers will be performing?
CASTING is posted on our website approximately one week prior to the performance date if you want to check ahead of time. Please note that casting is subject to change due to injury or illness.
What time should I arrive?
The lobby doors open 45 minutes before the performance and the house opens for seating 30 minutes before the performance. If you are picking up your tickets at Will Call, we strongly recommend arriving at least 30-45 minutes prior to curtain to avoid a line at the Box Office.
What happens if I am running late? (Late seating policy)
Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time. In consideration of all, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance in rear Orchestra or Balcony seats. For The Nutcracker there is a 24-minute seating hold.
If I leave the theater during the performance, can I be reseated? (Re-seating policy)
Please remain in your seat for the entire performance. If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theater, you will not be allowed to return to your ticketed seat for the remainder of the act. You may be seated in an available rear Orchestra or Balcony seat by an usher if it is not disruptive to other patrons.
What time do the lobbies close after the performance ends?
Unless otherwise noted, the lobbies of the Citizens Opera House close 15 minutes after the performance ends.
What should I wear (Dress code)?
There is no dress code—please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. It’s your night so please wear what makes you happy and enjoy the performance.
Where can I buy Boston Ballet merchandise?
You can purchase Boston Ballet merchandise at the Boston Ballet Shop at the Citizens Opera House with a performance ticket or visit our ONLINE SHOP.
Weather emergencies
Boston Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Boston Ballet Hotline at 617.456.6230.
What happens if my performance is cancelled?
Rest assured, if we need to cancel a performance, the value of your ticket is safe. You will have the option of a credit, refund, or the ability to donate the value of your tickets for a tax-deductible donation.
Electronic devices
Please turn off or silence cell phones, pagers, and digital watches before taking your seat. While we encourage you to share your experience via social media, please refrain from doing so until intermission, as sounds and lights from phone screens can be distracting to fellow audience members and our dancers on stage.
Photography
Photography, videography, and recording of any kind are strictly prohibited inside the theater. You are welcome to take photos in the lobby of the Citizens Opera House, and we encourage you to share your experience with us on social media by tagging us @BostonBallet.
Citizens Opera House
539 Washington Street
Boston, MA 02111
GPS users: You must enter the entire address, including zip code
The Citizens Opera House Box Office is open on performance days only.
Tue–Sat, 3 hours prior to first performance–7:30 pm
Sun, 3 hours prior to first performance–3pm (until 6 pm during The Nutcracker)
Why is my bag searched at the Citizens Opera House?
Boston Ballet and the Citizens Opera House strive to maintain a safe, comfortable, and respectful environment for all patrons. The Citizens Opera House has put security measures in place including security officers and a bag check upon entrance. Please note that bags larger than 22 x 14 x 9 inches (think a carry-on suitcase or very large backpack) are not permitted inside the theater and must be checked at coat check for $5 per bag payable with credit or debit card. Information on the Citizens Opera House WEAPONS POLICY .
Is there an ATM nearby?
There is an ATM in the main lobby of the Citizens Opera House, but it is only accessible with a ticket. If you need cash, the closest ATM outside of the Citizens Opera House is the Citizen’s branch located on Lafayette Street.
Where is the Lost and Found?
If you lost something at the theater, contact the Citizens Opera House at 617.259.3400.
Is there a coat check?
Coat check is located on the Grand Lobby level near the entrance to the theater. Coat check is available at every performance for $8 per coat and $5 per bag payable with a credit/debit card only.
Can I buy food at the Opera House?
Light snacks and beverages are available in the lobby before the performance and during intermission. Beverages may be brought into the theater while watching the show; snacks are allowed only in noiseless cups sold in the theater. Outside food and beverages are not permitted.
Do I need to show proof of vaccination or a negative test?
You do not need to show proof of vaccination or a negative test result to enter the Citizens Bank Opera House.
Do I need to wear a face mask?
Masking is highly encouraged, but not required to enter the Citizens Bank Opera House.
What health and safety measures are in place at the Citizens Opera House?
Boston Ballet has worked with the Citizens Opera House to implement upgrades to cleaning, hygiene, and ventilation, including:
Cleaning and Hygiene
Ventilation
Citizens Opera House is accessible on public transportation. Visit the OFFICIAL WEBSITE OF THE MBTA for more information as well as routes and schedules.
For patrons who drive into the city, there are several options for parking;
47 BOYLSTON STREET GARAGE
Entrance at 47 Boylston Street
Boston MA 02111
(617) 574-7100
Boston Ballet patrons pay $18 for up to 10 hours of parking anytime at the 47 Boylston Street Garage (located beneath the Ritz Carlton). Click HERE and use promotional code PARKBB on the payment screen when you order. You must order your parking in advance; promotional codes do not work onsite at the garage. You will receive an email with a QR code and we recommend taking a screenshot of it. Upon arrival at the garage, please scan the QR code at the first device marked Parkonect, this will open the gate. Do not take a ticket. When leaving the garage, there is no need to visit a pay station. Simply drive to the exit and scan the QR code at the Parkonect device.
LAFAYETTE GARAGE
1 Avenue de Lafayette
Boston, MA 02111
(617) 357-1987
BOSTON COMMON GARAGE
0 Charles St
Boston, MA 02116
(617) 954-2098
CITY PLACE GARAGE
40 Charles Street
Boston, MA 02116
(617) 723-1488
You can explore a wide range of discounted parking options in the area with PARKWHIZ.
Is wheelchair-accessible seating available on every level?
Yes, there is wheelchair-accessible seating on every level. Wheelchair-accessible seating is available through the Boston Ballet Box Office online or by phone at 617.695.6955.
Does the Citizens Opera House have an elevator?
Yes, the Citizens Opera House is ADA accessible and offers elevator service to all levels and floors. Ushers are available to assist you. ADA accessible restrooms are in the Lower Lobby.
Pumping Space
The Citizens Opera House provides a pumping space in the Mezzanine for all people looking for a private space to pump. The rooms are located in the entrance to the women’s room in the Mezzanine level of the theater. If you need assistance, please ask an usher or manager for help.
Booster seats
Booster seats are available free of charge for young children who might need one.
Are large print programs available?
Yes, large print programs are available from the ushers.
Are headsets available?
Headsets are available at no extra charge in the main lobby. Additionally, the theater is equipped with an infrared sound enhancement system.
